Aimee’s Patchwork & Quilting FAQ’s:

Payment:

We gladly accept Visa, MasterCard, AmericanExpress, Discover and PayPal.

 

Shipping:

US Shipping Rate Estimates

 

Orders up to $10.00………………..$4.50 (does not include insurance)
Orders $10.01 – $49.99………………..$6.80
Orders $50.00 – $69.99……………..$13.45
Orders $70.00 – $99.99……………..$18.75
Orders over $100 – FREE

 

Please be advised that we are not responsible for lost items in the mail.
All orders over $10 will be insured. The cost is included in the estimated shipping rates above.

 

Some products indicate that additional shipping charges may apply. Large or bulky items may incur additional shipping charges at the shop’s discretion even if the order is over $100.

 

International Shipping Policy

 

Flat Rate International Priority Envelopes
(must not weigh over 4 lbs).

$23.95 Canada + Insurance
$32.95 All Other Countries + Insurance

 

Flat Rate International Priority Boxes

Reg Flat Rate Box $49.95 Canada + Insurance
Reg Flat Rate Box $66.50 All Other Countries + Insurance
Large Flat Rate Box $59.95 Canada + Insurance
Large Flat Rate Box $86.95 All Other Countries + Insurance

 

**We attempt to have orders processed and shipped within 2-3 business days. International orders may take 2 – 8 weeks to be received. Unfortunately, we cannot report an International shipment as “lost” or “missing” with the US Post Office until 8 weeks have passed from shipping date.

 

Expedited Shipping:

          If you would like to receive your order faster, please note on your order and we will notify you of the expedited shipping charge for that particular order.

 

Sales Tax:

Orders placed within the state of Texas will be charged 8.25% sales tax. International orders may be subject to customs duties and taxes.

 

Minimum Yardage:

Minimum order for a single cut of fabric is one-half (1/2) yard

 

Pricing:

All prices on our website are subject to change without notice. In the event a product or service is listed at an incorrect price due to typographical or technical error we reserve the right to refuse or cancel any orders placed for a product or service listed at the incorrect price. We make every effort to provide accurate information, occasionally, items may be priced incorrectly. If this occurs we will make every attempt to connect you with the correct pricing and let you decide if you would like to proceed or cancel your order.

 

Privacy:

Our website is protected with SSL (secure socket layer) encryption which is the highest standard in internet security.

We will NOT share or sell your information.

 

Refunds/Returns:

If you have received a defective or incorrect product, we will gladly accept return of these items for an exchange, store credit or refund. Due to copyright laws, patterns and books may not be returned. Unless defective, Cut fabric cannot be returned. All returns much be in original condition and packaging.

 

If you need to return an item please call 972-704-2103 Fax: 972-767-4624 or email info@aimeespatchworkandquilitng.com to receive an RA Number prior to sending back any items.

 

Returns should be sent to:

Aimee’s Patchwork & Quilting

Lakeview Parkway #B-150

Rowlett, TX 75088

 

Online 24 Hours

Customer Service: 9am – 5pm CST

Monday – Friday

Closed Weekends & Holidays

 

Kit Policy:

We are not responsible for Pattern errors. Although if we find errors while making the shop sample we will include the correction with the Kit. Kits include ample fabric to create the project as shown in the shop sample, pattern or book. Kits will occasionally include embellishments (buttons, ric-rac, etc.). If we do not include these any of these items it will always be indicated that you need to purchase these items separately.

 

If you are having trouble piecing a quilt from a kit, please give us a call at 972-704-2103 or email info@aimeespatchworkandquilting.com. If we are not able to assist you immediately we will research the pattern and get back with you as quickly as possible. Please remember that we are not responsible for patter errors and will make every effort to catch them by making a shop sample for each of our kits.

 

Block of the Month Programs:

Block of the Month Programs normally run from 6 to 12 months and you receive a shipment each month. Your credit card will be charged prior to each shipment for the entire length of the program. Block of the Month Programs cannot be cancelled and you agree that your card will be charged and you will receive a shipment for the entire length of the program.

All of our Block of the Programs require a commitment from you for the length of the program. Signing up for a Block of the Month is equivalent to putting a “quilt” on lay-away”. You are making a commitment to purchase the entire kit. There are NO exceptions to this rule, so please don’t ask if you can cancel or discontinue a Block of the Month program once you’ve registered.

 

Do to the rising cost of shipping, we allow you to choose to have your BOM shipped First Class Mail (no insurance) for $4.25 rather than the Priority Mail rates listed in the rate table listed above (See Shipping). If you choose this method we are not responsible for lost packages and you will be responsible for the replacement cost of a new monthly shipment.  If any monthly shipment contains additional items, such as finishing kits or backing fabric, standard Priority Mail rates will apply and will be charged based on the rate table above regardless of the shipping method chosen.

 

We are located in Rowlett, TX. We are an Online-Only store. Our website is open 24 hours a day / 7 days a week. If you would like to contact us please call us at 972-704-2103 between 9am – 5pm CST Monday To Friday Closed Weekends & Holidays or email us at info@aimeespatchworkandquilting.com anytime.

 

Aimee's Patchwork & Quilting

Aimee's Patchwork & Quilting